IT Help Desk Specialist
Date Posted: 06/15/09
Job Title: IT Help Desk Specialist Department: Information Technology Services Reports to: Client Services Manager Location: Baxter Hall Work Schedule: 8-4:30, Monday through Friday. Additional hours as required. Exemption Status: Exempt Payroll Status: Salary The IT Help Desk Specialist provides first-level technical support to campus users. Primary duties and responsibilities: Answers and responds to help desk phone calls, emails, and drop-in requests, providing first-level computing support to faculty, staff, students and other members of the Wabash community. Keeps thorough records of support and assistance provided. Works closely with other members of IT Services to troubleshoot and resolve problems. Maintains the IT Services knowledge base, an on-line repository of questions and answers to common technology issues. Additional duties and responsibilities: Assists with training programs for student workers. Education, prior work experience, and specialized skills and knowledge: Excellent customer service skills; ability to clearly communicate technical information to users; strong analytical and problem-solving skills; ability to learn new programs and technologies quickly; ability to work in a team-based environment; and ability to manage multiple projects and priorities. Minimum one year experience providing help desk and technical support in a networked environment. Bachelor’s degree or equivalent advanced work required; experience in higher education preferred. Extensive knowledge of Microsoft Windows and a broad range of computer software, particularly Microsoft Office and Adobe products. Familiarity with Apple Macintosh OS X and Macintosh software. To apply, send cover letter, resume, and contact information of three references to Jamie Ross, Office Manager-IT Services, to the contact address(es) listed below by July 2, 2009. Wabash College, a liberal arts college dedicated to the education of men encourages applications from women and minorities. EOE.
Contact:
Jamie Ross
Office Manager-Information Technology Services
Wabash College
P.O. Box 352
Crawfordsville, IN 47933
765-362-3995
rossja@wabash.edu
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